Privacy Policy

1. Who we are

This website is operated by The Better Lot, with its office at Plot No. 651–652, K-1, Udyog Vihar Phase 5, Gurugram, Haryana 122016, India. For privacy questions, contact customercare@thebetterlot.com or call +91 79820 69143.

2. Information we may collect

Depending on how you use the website, we may collect information you provide such as your name, mobile number, email address, billing or delivery address, order details, product preferences, customer-support messages and refund/complaint information. We may also receive basic technical information such as browser/device information, IP address, timestamps and security logs where our hosting or service providers generate them.

3. Payment information

When online payments are enabled, payment processing is intended to be handled through HDFC Bank SmartGateway or another payment service provider communicated at checkout. We do not intend to store full card numbers, CVV, UPI PINs, OTPs or internet-banking passwords on TheBetterLot website or server. Payment providers may process information according to their own terms and privacy practices.

4. Why we use personal information

• to process, fulfil and deliver orders;
• to communicate order, shipping, refund and customer-support updates;
• to respond to enquiries, complaints and grievance requests;
• to prevent fraud, abuse and security incidents;
• to maintain business, tax, accounting and compliance records;
• to improve our website, products and customer experience; and
• to send marketing communications only where permitted and with an appropriate choice to opt out.

5. Sharing of information

We may share necessary information with service providers that help us operate the business, such as payment processors, banks, logistics/courier partners, hosting providers, email or messaging providers, accountants, auditors and professional advisers. We may also disclose information when required by law, court order, regulatory authority or to protect legitimate rights and security.

We do not sell personal information to advertisers.

6. Data minimisation and retention

We aim to collect only information reasonably needed for the stated purpose. We retain information for as long as reasonably necessary for order fulfilment, customer support, accounting, tax, fraud prevention, legal/compliance obligations and dispute resolution, after which it should be deleted or anonymised where appropriate.

7. Your choices and requests

You may contact us to request correction or updating of inaccurate information, raise a privacy concern, withdraw a consent where processing depends on consent, or ask questions about how your personal information is handled. Some records may need to be retained where law, tax, accounting, fraud-prevention or dispute-resolution requirements apply.

8. Security

We use reasonable organisational and technical safeguards appropriate to the nature of the information we handle. However, no internet transmission or storage system can be guaranteed to be completely secure.

9. Children

Our products and website are intended for adults purchasing household food products. We do not knowingly seek personal information from children for behavioural advertising or similar purposes.

10. Cookies and similar technologies

Please read our Cookie Policy for information about browser storage, essential technologies and third-party payment technologies.

11. Changes to this policy

We may update this policy when our website, checkout, service providers, legal requirements or business practices change. The latest version will be posted on this page with an updated date.

12. Contact

Email: customercare@thebetterlot.com
Phone: +91 79820 69143
Address: Plot No. 651–652, K-1, Udyog Vihar Phase 5, Gurugram, Haryana 122016, India