Cancellation, Return & Refund Policy

1. 3-day satisfaction policy

If the oil does not meet your expectations, contact TheBetterLot within 3 calendar days of delivery at customercare@thebetterlot.com or +91 79820 69143. Once the request is accepted under this satisfaction policy, we will provide a 100% refund of the amount paid for the eligible product.

2. Information we may request

To identify the order and understand what went wrong, we may ask for your order number, name, delivery contact details, the product involved, reason for the request and, where relevant, photographs of the bottle, seal, label, packaging or damage. Feedback helps us identify product or fulfilment problems and improve future batches and service.

3. Product return or pickup

Depending on the reason for the request, product condition, location and logistics, we may provide instructions about whether the bottle needs to be retained, returned or made available for pickup. Please do not dispose of a product involved in a quality, leakage, tampering or wrong-item complaint until our team has responded, unless keeping it would be unsafe.

4. Defective, damaged, wrong, spurious or misdescribed goods

This satisfaction policy is in addition to applicable consumer rights. If goods are defective, deficient, spurious, damaged in transit, materially different from what was advertised/agreed, or otherwise covered by applicable consumer law, we will handle the complaint and refund/replacement as required by law and the circumstances.

5. Cancellation before dispatch

If you want to cancel an order, contact us as soon as possible. If the order has not been dispatched and cancellation is operationally possible, we will cancel it without a cancellation fee and initiate the applicable refund. If it has already been dispatched, the 3-day satisfaction/return process may apply after delivery.

6. Refund method and timing

Approved refunds will ordinarily be returned to the original payment method where technically available. The time for the amount to appear after refund initiation can depend on the bank, card network, UPI provider or payment gateway. We will communicate the refund status to the customer.

7. Duplicate or abusive claims

The satisfaction policy is intended to give genuine customers confidence. We may review repeated, duplicate, fraudulent or abusive claims and may decline a discretionary satisfaction claim where there is reasonable evidence of misuse, without limiting any non-waivable statutory consumer rights.

8. Contact

Email: customercare@thebetterlot.com
Phone/WhatsApp: +91 79820 69143